Terms and Condition

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a user of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all aspects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

Privacy Policy

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Delivery/Shipment Policy

Our website www.ghffood.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Buyers are solely responsible for verifying the accuracy of delivery addresses, and www.ghffood.com shall have no liability or responsibility for any erroneous addresses.

Pricing, Refund & Cancellation

Refunds will be done only through the Original Mode of Payment.

As our products are perishable, they are sold on a non-returnable basis unless incorrect. Please check that all items received are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. Contact us directly at 043806192 or e-mail us at info@shamaafoodco.com.

We will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. We recommend that you inspect the contents of your order as soon as your order arrives. Replacements for incorrect or damaged items will only be processed on the same day you have received your order.

Refunds will only be issued under the following circumstances: (1) In the event that you been charged and you did not receive your order, you may be issued a full refund. (2) If part of your order is missing, we may issue you a partial refund.

In every event, we will do our best to ensure your satisfaction.

To download all the terms and condition mentaion here in a PDF Click Here


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